Terms of Service
Here are your new Terms of Service for Lumvae, rewritten in plain Grade 6 language with all Hair Haven references removed:
Terms of Service — Lumvae
Last updated: March 2025
Welcome to Lumvae. By visiting our website at lumvae.com or making a purchase from us, you agree to these Terms of Service. Please read them carefully.
If you do not agree to these terms, please do not use our site.
We may update these terms at any time. When we do, we will post the updated version on this page. Your continued use of the site means you accept any changes.
Our store is powered by Shopify Inc.
SECTION 1 — WHO CAN USE OUR SITE
By using our site, you confirm that you are at least the age of majority in your state. You agree to use our site and products only for lawful purposes. You may not use our site to transmit harmful code, viruses, or anything that could damage our systems or the systems of others.
SECTION 2 — GENERAL RULES
We reserve the right to refuse service to anyone at any time for any reason.
You may not copy, reproduce, sell, or exploit any part of our site or its content without our written permission.
Your payment information is always encrypted and handled securely.
SECTION 3 — ACCURACY OF INFORMATION
We do our best to make sure all information on our site is accurate and up to date. However, we cannot guarantee that everything is always complete or current. Use the information on our site as a general guide, not as your only source of information for important decisions.
We reserve the right to update or correct any content on our site at any time without notice.
SECTION 4 — PRICES AND CHANGES
Prices for our products may change without notice. We reserve the right to change, pause, or stop any part of our service at any time without notice and without liability to you.
Any charges from Lumvae will appear on your bank statement as "LUMVAE."
SECTION 5 — PRODUCTS
We sell our products online through our website. We do our best to show accurate photos and descriptions of our products. However, the color you see on your screen may look slightly different in person due to your device settings.
We reserve the right to limit quantities, refuse orders, or stop selling any product at any time.
We do not guarantee that our products will meet every expectation. However, we stand behind our 30-Night Sleep Trial. If you are not satisfied, please see our Refund Policy.
All products are a one-time purchase unless otherwise stated.
SECTION 6 — YOUR ORDER AND BILLING INFORMATION
We reserve the right to refuse or cancel any order. This includes orders that appear to be placed for resale or in unusually large quantities.
Please make sure your billing and shipping information is accurate when you place an order. If we need to make a change to or cancel your order, we will contact you using the information you provided.
SECTION 7 — THIRD PARTY TOOLS AND LINKS
Our site may give you access to third-party tools and links to other websites. We do not control these tools or websites and are not responsible for them. Use them at your own discretion and make sure you read their own terms and policies.
SECTION 8 — YOUR COMMENTS AND REVIEWS
If you submit a review or any other content to our site, you give us permission to use it in any way we choose, including sharing it publicly. You are responsible for making sure anything you submit is accurate and does not violate anyone else's rights.
We reserve the right to remove any content we consider harmful, offensive, or inappropriate.
SECTION 9 — YOUR PERSONAL INFORMATION
How we collect and use your personal information is described in our Privacy Policy, which you can read on our site.
SECTION 10 — ERRORS AND OMISSIONS
Sometimes our site may contain errors in pricing, product descriptions, or availability. We reserve the right to correct these errors and update information at any time, including after you have placed an order.
SECTION 11 — PROHIBITED USES
You may not use our site to:
- Break any laws or regulations
- Harass, harm, or discriminate against others
- Submit false or misleading information
- Upload viruses or harmful code
- Collect other people's personal information without their consent
- Interfere with the security of our site or other websites
We reserve the right to end your access to our site if you violate any of these rules.
SECTION 12 — LIMITATION OF LIABILITY
We do our best to provide a reliable, high-quality service. However, we cannot guarantee that our site will always be available, error-free, or uninterrupted.
To the fullest extent permitted by law, Lumvae is not liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability to you will never exceed the amount you paid for your order.
Some states do not allow these limitations, so they may not apply to you.
SECTION 13 — INDEMNIFICATION
You agree to protect and hold Lumvae, our team, and our partners harmless from any claims, losses, or costs — including legal fees — that arise from your violation of these Terms of Service or any applicable law.
SECTION 14 — GOVERNING LAW
These Terms of Service are governed by the laws of the United States.
SECTION 15 — SMS MARKETING
If you opt in to our SMS messages at checkout or through our subscription tools, you agree to receive recurring text messages from Lumvae. These may include order updates, shipping notifications, abandoned cart reminders, and occasional marketing messages.
You do not need to sign up for SMS to make a purchase. Your consent is not required to buy from us.
To opt out at any time, reply STOP to any message we send you. For help, reply HELP or email us at the address below.
Message and data rates may apply. We are not responsible for delayed or undelivered messages.
SECTION 16 — TERMINATION
These terms remain in effect until either you or we end them. We may end your access to our site at any time if we believe you have violated these terms. Any obligations that existed before termination will still apply.
SECTION 17 — CHANGES TO THESE TERMS
We may update these Terms of Service at any time. The most current version will always be available on this page. Your continued use of our site after any changes means you accept the updated terms.