Privacy Policy

Here is your new Privacy Policy for Lumvae, rewritten in plain language at a Grade 6 reading level with all Hair Haven references removed:

Privacy Policy — Lumvae

Last updated: March 2025

This Privacy Policy explains how Lumvae ("we," "us," or "our") collects, uses, and shares your personal information when you visit lumvae.com or make a purchase from us.

By using our site, you agree to this policy. If you do not agree, please do not use our site.

We may update this policy from time to time. When we do, we will post the new version on this page and update the date above.

What Information We Collect

We collect information in a few different ways:

Information you give us directly:

  • Your name, email address, phone number, and shipping and billing address when you place an order
  • Your payment information, which is processed securely by our payment provider
  • Any messages you send us through customer support

Information collected automatically:

  • When you visit our site, we automatically collect information like your IP address, browser type, device type, and how you interact with our pages. We do this using cookies and similar tools.

Information from third parties:

  • We may receive information about you from partners like Shopify, who powers our store, and our payment processors.

How We Use Your Information

We use your information to:

  • Process and ship your orders
  • Send you order confirmations and tracking updates
  • Respond to your questions and support requests
  • Send you marketing emails if you have opted in — you can unsubscribe at any time
  • Improve our website and understand how people use it
  • Detect and prevent fraud

Cookies

Like most websites, we use cookies. Cookies are small files saved on your device that help our site work properly and help us understand how visitors use it.

You can turn off cookies in your browser settings. Keep in mind that some parts of our site may not work as well if you do.

For more information about how Shopify uses cookies, visit shopify.com/legal/cookies.

Who We Share Your Information With

We do not sell your personal information. We may share it with:

  • Service providers who help us run our business — such as shipping companies, payment processors, and customer support tools
  • Marketing partners to help us show relevant ads
  • Shopify, which powers our online store
  • Legal authorities if we are required to by law

All third parties we work with are required to keep your information safe and use it only for the purposes we have agreed on.

User Reviews and Public Content

If you leave a product review on our site, that review will be visible to the public. Please only share information in reviews that you are comfortable with others seeing.

Third Party Links

Our site may contain links to other websites. We are not responsible for the privacy practices of those sites. We recommend reading their privacy policies before sharing any personal information with them.

Children

Our site is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it.

How We Protect Your Information

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is 100% secure. We recommend not sharing sensitive information over unsecured channels.

We keep your information for as long as needed to fulfill your order, provide our services, and comply with legal requirements.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information
  • Receive a copy of your information
  • Opt out of marketing emails at any time using the unsubscribe link in any email we send

To exercise any of these rights, contact us at the email below. We will respond as required by law and will never discriminate against you for making a request.

SMS Marketing

If you opt in to our SMS messages, we will use your phone number to send you order updates, shipping notifications, and occasional marketing messages. You can opt out at any time by replying STOP to any message.

International Users

Our business is based in the United States. If you are visiting from outside the US, please be aware that your information may be transferred to and stored in the US. Where required by law, we use approved transfer mechanisms to protect your data.